Frequently Asked Questions (FAQ)
Welcome to the Crime London FAQ page. Below are the questions most frequently asked by our customers; we hope this helps you find the answers you need quickly.
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1. Are the products authentic?
Yes, all Crime London products we sell are authentic and undergo strict quality checks before shipment.
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2. How do I choose the right size?
Size reference information is provided on each product page.
If you are unsure about the right size, please contact customer service; we can offer recommendations based on your foot length and wearing preferences.
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3. How soon will my order ship?
Once payment is successful, we typically arrange shipment within **1–3 business days**.
Processing times may be slightly extended during promotional events or holidays.
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4. How long does delivery take?
Estimated delivery times are as follows:
* Mainland Portugal: Approx. 2–5 business days;
* Remote areas of Portugal: Approx. 3–7 business days;
* Other European regions (where delivery is available): Approx. 3–10 business days.
Actual delivery times may vary due to logistics, weather, or other force majeure factors.
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5. How can I track my order?
Once the order has shipped, we will send a shipping notification and tracking number via email.
You can use the tracking number to check the status of your package.
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6. Can I modify my order?
If the order has not yet shipped, please contact customer service as soon as possible.
Once the order has entered the shipping process, it is generally not possible to change the items, the delivery address, or cancel the order.
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7. Can I cancel my order?
You may contact customer service to request a cancellation before the order ships.
If the order has already shipped, please apply for a return in accordance with our "Return and Refund Policy."
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8. Can I return the product after receiving it?
Yes.
You may request a return for eligible items within 14 days of receipt.
Items must remain unworn and unused, with packaging intact, and in a condition suitable for resale.
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9. Who covers the return shipping costs?
* We cover return shipping costs for returns caused by product quality issues, incorrect items sent, or damage during transit.
* For returns due to personal reasons (such as dissatisfaction with size, color, or style), the customer is responsible for the return shipping costs.
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10. How long does the refund process take?
Once we receive the returned item and complete the inspection, we typically process the refund within 3–7 business days.
The time it takes for the refund to appear in your account depends on your payment provider and generally takes 5–10 business days.
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11. What should I do if there is a quality issue with the product?
If you receive an item with a quality issue, please contact customer service within **48 hours** of receipt and provide your order number along with photos of the item.
We will arrange a refund, exchange, or other appropriate solution based on the specific situation.
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12. How can I contact customer service?
You can contact us via the following methods:
* Customer Service Email: RobYamamoto788@gmail.com
* Website Online Chat
We typically respond to inquiries within 1 business day.
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13. What payment methods are accepted?
The website accepts the secure payment methods displayed on the checkout page.
All payments are processed via secure encryption systems; we do not store your full bank card details.
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14. Is my personal information secure?
Yes.
We handle your personal information in strict accordance with applicable data protection laws and regulations (including the EU General Data Protection Regulation (GDPR)) and implement reasonable security measures to protect your data.
Please refer to our *Privacy Policy* for details.
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15. Why does the product color differ slightly from the image?
Due to variations in monitor settings, mobile screen displays, and lighting conditions during photography, the product color may differ slightly from the actual item; this is normal and is not considered a quality issue.
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16. What if I can't find the answer to my question?
If you cannot find the answer you need, please feel free to contact our customer service team.
We will respond to your inquiry as soon as possible and are dedicated to assisting you.
Thank you for choosing Crime London—happy shopping!