Terms of service
Crime London Terms of Service
Welcome to the official Crime London online store (hereinafter referred to as "this Website").
Please read these Terms of Service carefully before using this Website or purchasing products offered herein. By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, please discontinue use of this Website.
Article 1: Scope of Application
These Terms of Service apply to all activities related to your purchase of Crime London products and use of related services via this Website.
We reserve the right to modify these Terms in accordance with applicable laws, regulations, or business requirements. Updated Terms will be posted on this Website and shall take effect from the date of publication.
Article 2: User Eligibility
By using this Website, you confirm that you:
* Possess the legal capacity to enter into a contract;
* Provide truthful, accurate, and complete personal information;
* Will not use this Website for any illegal or fraudulent activities;
* Comply with the relevant laws and regulations of your country or region.
The user shall bear sole responsibility for any losses resulting from the provision of false information.
Article 3: Product Information
We strive to ensure the accuracy of product information, images, prices, inventory levels, and descriptions displayed on the Website.
Due to variations in display settings across different devices, product colors may differ slightly from the actual items; this is considered normal.
In the event of obvious errors regarding price, inventory, or product information caused by system errors, technical malfunctions, or human error, we reserve the right to cancel the relevant order and will notify you promptly.
Article 4: Order Confirmation
Upon submitting an order, you will receive an order confirmation email.
The order confirmation email merely acknowledges receipt of your order and does not constitute acceptance of the order.
A binding contract of sale is formed only when the products have been shipped and a shipping notification has been sent.
We reserve the right to cancel an order in the following circumstances:
* Product is out of stock;
* Payment is unsuccessful;
* There are obvious errors in product information;
* Suspicion of fraudulent transactions;
* Termination of the transaction is required by law or regulation.
If an order is cancelled, any payments made will be refunded via the original payment method.
Article 5: Product Pricing and Payment
Product prices on the Website are determined by the price displayed on the order checkout page.
We accept the payment methods published on the Website.
If payment fails, the order will not proceed to the shipping stage. We reserve the right to adjust product prices based on market conditions; however, such adjustments will not affect orders that have already been confirmed.
Article 6: Delivery Services
We will arrange for shipment as soon as possible after order confirmation.
Actual delivery times may be affected by factors such as:
* Public holidays;
* Customs clearance processes;
* Logistics and transportation;
* Force majeure events;
* Remote delivery addresses.
We are not liable for indirect losses resulting from delivery delays caused by force majeure, though we will make every effort to assist you in tracking the shipment status.
Article 7: Returns and Refunds
Consumers are entitled to return rights as stipulated by law.
Please refer to the "Return and Refund Policy" on this website for rules regarding returns, refunds, and exchanges.
If a product has quality issues, please contact customer service promptly; we will provide a refund, replacement, or other reasonable solution in accordance with the law.
Article 8: Intellectual Property Rights
All content on this website, including but not limited to:
* Product images;
* Brand identities;
* Logos;
* Page designs;
* Textual content;
* Videos;
* Graphics;
* Software programs;
is protected by intellectual property laws.
Unauthorized copying, reproduction, modification, dissemination, or commercial use is prohibited.
Article 9: User Code of Conduct
You agree not to:
* Post content that is illegal, insulting, defamatory, or infringing;
* Interfere with the normal operation of the website;
* Use programs to attack the website;
* Access the website's backend without authorization;
* Engage in any behavior that compromises website security;
* Use this website for illegal transactions.
In the event of a violation of the above rules, we reserve the right to suspend or terminate your account and pursue legal liability.
Article 10: Limitation of Liability
To the extent permitted by law, we shall not be liable for:
* Network interruptions;
* System maintenance;
* Failures of third-party payment platforms;
* Delays by logistics companies;
* Force majeure events (including natural disasters, war, epidemics, government restrictions, etc.);
* Losses resulting from incorrect information provided by the user.
This website assumes no liability for any indirect losses, loss of profits, or other incidental losses, except where otherwise provided by law. Article 11: Privacy Protection
We value the security of your personal information.
Please refer to the "Privacy Policy" on this website for details regarding the collection, use, and protection of personal information.
Article 12: Governing Law
These Terms of Service are governed by applicable laws.
In the event of a dispute arising between the parties regarding the services provided on this website, the parties shall first attempt to resolve the matter through friendly consultation; if such consultation fails, a claim may be filed with a competent court or relevant dispute resolution body in accordance with the law.
If you are a consumer based in the European Union, you are entitled to rights granted by local consumer protection laws, and these Terms do not limit or deprive you of any statutory rights to which you are legally entitled.
Article 13: Contact Us
If you have any questions regarding these Terms of Service, your order, or our website services, please contact us using the customer service details provided on this website.
We will respond to your inquiries within a reasonable timeframe and make every effort to assist you.
Thank you for choosing Crime London. We are committed to providing a safe, convenient, and trustworthy shopping experience for every customer.