Shipping policy

Crime London Shipping & Delivery Policy

Thank you for choosing Crime London. Please read this Shipping & Delivery Policy carefully before placing an order to understand our delivery process.

I. Delivery Coverage

We currently offer delivery services throughout Portugal, including mainland Portugal and other eligible areas.

For deliveries to other countries or regions, please refer to the delivery coverage displayed on the website's checkout page.

II. Order Processing Time

Under normal circumstances:

*   Orders will be dispatched within 1–3 business days after confirmation and payment.
*   Order processing times may be extended during weekends, public holidays, and promotional periods.

We will contact you promptly in the event of out-of-stock items, inventory adjustments, or other special circumstances.

III. Delivery Time

Estimated delivery times are as follows (for reference only):

*   Mainland Portugal: Approximately 2–5 business days
*   Remote areas of Portugal: Approximately 3–7 business days
*   Other European countries (if delivery is available): Approximately 3–10 business days

Actual delivery times may be delayed due to weather, traffic, logistics carrier issues, customs clearance, or other force majeure events.

IV. Shipping Costs

Shipping costs will be automatically calculated and displayed at checkout.

We may offer free shipping promotions from time to time; please refer to website announcements or promotion pages for details.

If an order is subject to additional taxes or other statutory fees, these will be handled in accordance with applicable laws and regulations and clearly communicated to the consumer where applicable.

V. Shipment Tracking

Once your order has been dispatched, you will receive a notification (via email or SMS) containing tracking information.

You can check the delivery status of your package using the provided tracking number.

There may be a slight delay in tracking updates; please allow time for the logistics carrier to synchronize data.

VI. Delivery Instructions

Please ensure that the delivery information you provide is accurate and complete, including:

*   Recipient's name;
*   Contact phone number;
*   Full delivery address;
*   Postal code.

If delivery fails, is returned, or is delayed due to an incorrect address, unreachable contact details, or the absence of a recipient to sign for the package, any resulting additional costs may be borne by the buyer. VII. Delivery Acceptance Recommendations

Upon receiving your package, please promptly check the following:

*   Whether the outer packaging is intact;
*   Whether the quantity of items is correct;
*   Whether the items have sustained any damage during transit.

If you discover severe damage to the packaging or obvious irregularities with the items, please notify the delivery personnel upon receipt and contact our customer service team as soon as possible to resolve the issue.

VIII. Delivery Delays

Delivery times may be extended due to the following circumstances:

*   Public holidays;
*   Adverse weather conditions;
*   Customs clearance inspections;
*   Operational adjustments by the logistics company;
*   Force majeure events (e.g., natural disasters, epidemics, war, or government restrictions).

While we will actively assist you in tracking your order in the event of delays caused by the above factors, we cannot guarantee a specific delivery time.

IX. Order Modifications and Cancellations

You may contact customer service to request a change to the delivery address or to cancel your order before it has been shipped.

Once an order has been shipped, delivery information generally cannot be modified, nor can the order be cancelled. If you wish to return an item, please refer to the "Return and Refund Policy" on this website.

X. Lost or Damaged Packages

If your package is lost or the items are damaged during transit, please contact us promptly and provide the following information:

*   Order number;
*   Photos of the items (if applicable);
*   Photos of the outer packaging (if applicable);
*   Relevant logistics information.

We will verify the situation with the logistics service provider and, based on the investigation results, arrange for a replacement, refund, or other reasonable solution in accordance with applicable regulations.

XI. Contact Us

If you have any questions regarding order delivery, logistics status, or shipping services, please contact us using the customer service details provided on this website.

We will assist you as quickly as possible and remain committed to providing safe, efficient, and reliable shopping and delivery services.

Thank you for choosing Crime London. We hope you enjoy your shopping experience!