Contact information
Contact Us
Welcome to the Crime London Customer Service Team!
We are dedicated to providing you with professional and timely pre-sales and after-sales service. Please feel free to contact us if you have any questions regarding products, orders, shipping, returns, refunds, or other shopping-related matters.
Customer Service
Customer Service Email: RobYamamoto788@gmail.com
Online Support: Please contact us via the online chat function on this website.
Response Time: We typically respond to inquiries within one business day.
Customer Service Hours
Monday to Friday
09:00 – 18:00 (Portugal Time)
Closed on weekends and Portuguese public holidays.
If you contact us outside of business hours, we will respond as soon as possible on the next business day.
How We Can Help
Our customer service team can assist you with the following:
* Product information and sizing inquiries;
* Order status inquiries;
* Shipping tracking;
* Return and refund requests;
* Product quality issues;
* Payment-related questions;
* After-sales service;
* Other shopping inquiries.
After-Sales Service
To request a return, refund, or after-sales service, please provide the following information when contacting us so we can process your request more efficiently:
* Order number;
* Recipient's name;
* Email address used when placing the order;
* Photos of the product (if applicable);
* Description of the issue.
Data Protection
The personal information you submit is used solely for processing your inquiries, orders, and after-sales service, and is handled and protected in accordance with this website's Privacy Policy. We will not use your personal information for other purposes without your consent, except as required by law or regulation.
Thank you for choosing Crime London. We are committed to providing high-quality products and attentive service to every customer, and we look forward to ensuring you have a pleasant shopping experience.